Return & Exchange Policy

At Lashaya, we take pride in the quality and craftsmanship of our sarees. Every saree is carefully curated and undergoes quality checks before dispatch to ensure it reaches you in excellent condition.

Currently, Lashaya does not offer refunds and follows an exchange-only policy for products that are received in a damaged condition, have a genuine manufacturing defect, or where an incorrect product has been delivered.

Exchanges or returns will not be accepted for reasons including, but not limited to:

  • Change of mind.
  • Incorrect size selection (our sarees are generally free size).
  • Minor colour variations due to lighting, photography, or differences in individual screen settings.
  • Personal preference regarding the fabric, texture, feel, or design.

1. Conditions for Exchange

A product is eligible for exchange only if it meets one of the following conditions:

  • Manufacturing Defect: The saree has a verifiable flaw in weaving, printing, or embellishment that existed at the time of delivery.
  • Transit Damage: The saree arrived physically damaged during shipping.
  • Incorrect Product Received: The product delivered is different from the one ordered.

The following are not considered defects:

  • Dye bleeding onto the pallu or around motifs, which is common in power loom and handloom sarees.
  • Minor colour variations due to lighting, photography, or differences in individual screen settings. We strive to represent our products as accurately as possible; however, colours may appear slightly different across devices. If you have any questions regarding colour before placing your order, please feel free to contact our team.
  • Small knots or bumps in the threads resulting from the weaving process.
  • Uneven connecting threads between the border and the body of the saree.
  • Minute gaps in and around motifs that are inherent to handcrafted and woven textiles.

2. Reporting Procedure & Timeframe

To initiate an exchange, you must notify us within 24 hours of delivery.

Steps to Report a Damaged, Defective or Incorrect Product

Immediate Notification

Email us at Lashayastore@outlook.com or contact us via WhatsApp at 7208254101 within 24 hours of delivery. Our customer support is available Monday to Saturday, 10:00 AM – 6:00 PM IST.

Photographs & Video

Please provide clear photographs of the issue. We strongly recommend recording an unboxing video, especially for transit damage, as it helps us process claims efficiently with our logistics partners. Claims without sufficient visual evidence may be declined.

Original Condition

The product must remain unused, unwashed, unaltered, and be returned with all original tags, labels, and packaging intact.

Items sent back without prior approval will not be accepted.

For any questions regarding exchanges, please contact us at Lashayastore@outlook.com.

3. Review & Resolution Process

Once we receive your complaint along with the required photographs and/or videos, our Quality Control team will review the evidence to assess the claim.

If the claim is found to be eligible, we will provide return instructions. Depending on the nature of the claim and service availability, we may arrange a reverse pickup or request you to courier the product to us. Where you are requested to self-ship the product, we will reimburse reasonable standard courier charges upon verification of the claim.

After we receive the returned product, our Quality Control team will conduct a final inspection to verify the reported issue, confirm that the product complies with the exchange conditions outlined in this policy, and ensure that it remains in its original unused condition.

Once the inspection is complete, we will offer a replacement of the same product, subject to stock availability. If the same product is unavailable, you may select another product of equal or higher value.

If you choose a higher-priced product, the price difference must be paid before dispatch. If you choose a lower-priced product, the price difference is non-refundable.

Approved exchanges will be processed and dispatched within 10 business days after the returned product has been received, inspected, and the replacement product has been confirmed.

4. No Return / Exchange Will Be Accepted In The Following Cases

  • Requests made after the 24-hour reporting window.
  • Products damaged due to customer use, misuse, improper handling, or washing.
  • Products that show signs of use, wear, washing, perfume, stains, makeup, deodorant marks, alterations, or any other condition indicating that the saree has been used after delivery.
  • Sarees where the blouse piece has been cut or detached (unless sold separately).
  • Sarees that have undergone fall and hemming.
  • Products returned without their original tags, labels, or original packaging.
  • Minor colour or design variations that are inherent to power loom and handloom sarees.
  • Products purchased at exhibitions.
  • Sale items.
  • Gift cards.

Additional Information

Please review your order carefully before completing your purchase, including the selected product, shipping address, and contact details.

As we begin processing orders shortly after they are placed, cancellations cannot be accommodated once an order has been confirmed.